At Hankyu Hanshin Express it is our policy for quality and the environment:

 To continue to build on the traditions of quality, dependability, and respect for the environment that have been handed down by our founders;

 To be flexible in our future direction, yet rigid in our commitment to quality and continuous improvement;

 To be innovative in our thinking, and decisive in our action;

 To be committed in complying with applicable environmental legislation, the prevention of pollution and efficient use of our resources;

And most importantly

 To meet or exceed our customers expectations on all levels.